Housekeeping Supervisor

Description Details

Position Summary:
Assist in the absence of Housekeeping Manager. The Housekeeping Supervisor is responsible for maintaining high levels of guest service and cleanliness in the hotel. He or she must have a working knowledge of all functions carried out in housekeeping operations, including but not limited to guestroom and public area cleanliness, laundry functions and grounds keeping. He or she monitors housekeeping services daily to ensure that each and every associate is delivering quality customer service. He or she assists the Executive Housekeeper in the scheduling of staff and maintenance of budgeted departmental revenues. Will perform duties as an inspector when business levels or training dictate a need. 

Specific Duties:
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  • Supervises the planning and scheduling of manpower.
  • Maintains supply requirements for the Department and accountability for the cost, utilization, and performance of associates and equipment.
  • Assists Executive Housekeeper with the interviewing, hiring, training and proficiency of associates.
  • Assists Executive Housekeeper in conducting orientation and basic training of all associates.
  • Coaches associates in procedural and personal customer services skill and all other duties as assigned by the Executive Housekeeper.
  • Ensures that associates understand the customer service policy and that guests are treated with the utmost care and courtesy.
  • Assists guests with any special problems that may arise.
  • Accepts responsibility for monitoring guestroom call-backs.
  • Maintains control of associate uniforms, ensuring that uniforms and name badges are worn, kept in proper condition, project high grooming standards, and are readily available at all times to associates. Ensures that non-uniformed associates are not allowed to remain on duty.
  • Assists Housekeeping in verifying payroll for the department.
  • Supervises the operation of the housekeeping and laundry, including room cleaning procedures, inspection procedures, laundry procedures, room attendant, inspector, laundry, and houseperson duties. Ensures cleanliness of desk lobby areas through contact with front office.
  • Monitors payroll and control costs, remaining within budget.
  • Assists in development and implementation of incentive programs.
  • Trains staff on how to deal with emergency situations.
  • Responsible for the training of all housekeeping and laundry staff. 
  • Assists with maintenance of personnel files with inclusion of orientation checklists, training guides and all training documentation.

Position Description 

  • Responsible for assisting in training all housekeeping and laundry staff. Assists with maintenance of personnel files with inclusion of orientation checklists, training guides and all training documentation.
  • Directs departmental trainer(s).
  • Assists housekeepers in conducting monthly housekeeping meetings with emphasis on safety, cleanliness and guest service.
  • Assist with the maintenance records of all-training programs and works with corporate trainer to set consistent and effective training schedule.
  • Coaches associates when rules are not being met, offers encouragement and refers to executive housekeeper for documentation of all warnings or commitments to correct.
  • Assists housekeeper with maintaining par of linen and inventory of all supplies on a monthly basis.
  • Records and processes all incident reports as needed.
  • Performs required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by GTBoard
  • Maintains the lost and found section within the housekeeping department and maintains all records associated with it.
  • Maintains security of keys.
  • Communicates with other department heads to resolve deficiencies and repair items.
  • Maintains standard procedures for security of on-loan equipment, e.g. irons, hair-dryers, coffee makers, etc.
  • Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the SF Employee Handbook.
  • When needed will assist in cleaning rooms or in laundry.
  • Performs all other duties as assigned by management.

Job Specifications:
Physical Demands: Requires walking and standing to a significant degree. Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, and stretching. Requires the ability to lift 30-50 pounds infrequently. Requires ability to communicate both orally and in writing with guests and co-workers. 


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